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Return policy


Basically goods once sold cannot be returned, however, read the following return policy to know more about this.

Upon purchasing of a product you can only claim back a return within 15 days after receiving the item. the The following conditions have to be met for one to claim a return on product purchased at Nairobi Safety Shop.

  1. Must contact us before and within 15 days after date of purchase via return@nairobisafetyshop.org
  2. Product must be in good condition and write packaging
  3. The customer must scan and send a copy of receipt or invoice to us as a proof of purchase
  4. The product purchased MUST not be digital product
  5. Any other condition as we may require upon receiving email claiming a return of the product


All digital products cannot be returned

Points to Note

We do not refund money, goods once sold cannot be returned and refund claimed. In the event that a product has been returned, we only give customers an option to choose a different product that is equivalent to the amount. However in some instances we may refund the money back to our customers, but the customers must be patient for period of 30 days from the date of receipt of returned product.


The customers will incur the cost of returning the products in case they are to be sent say with a courier.

The products are to be sent to , Nairobi Safety Shop, St Georges House 2nd floor, Parliament Road.  P.O  BOX 12092-00400 Nairobi, Kenya




Office: +254-735-980-040
Cell: +254-724-036-078


Office: info@nairobisafetyshop.org
Sales: supplies@nairobisafetyshop.org

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Pursuit to outbreak of COVID-19 disease in Kenya and in compliance with MoH in Kenya, Nairobi Safety Shop Limited wishes to reiterate  our commitment in ensuring safety for all. Its on this domain that we advise our clients to ensure they  maintain social distancing, wash hands with soap and running water for at least 20 seconds , sanitize with alcohol based sanitizers and where possible stay at home. While visiting our stores note all clients are advised to fully maintain social distancing failure to which they will not be served.

We also wish to notify our clients that we have fully partnered with WHO ,MoH   and other stake holders to supply quality and appropriate PPE’s  and other Safety Supplies and offering necessary safety advise to our clients. Therefore we remain open until further communicated. Our offices and stores/shop remain be opened Monday to Saturday from 8:30am to 3:30pm. Thank you and stay safe.

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